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Good Neighbors. Good Partners. Great Workplace.


Client Information Specialist

Laptop and Paperwork

About the Company:

Are you ready to join an organization where you can make an extraordinary impact every day? 
NeighborGood Partners in Dover, Delaware is an established nonprofit leader working across Delmarva in the fields of affordable housing, community development and lending. With an outstanding history of achievements that spans more than four decades, a diverse staff of 40+, and a budget of $5.4 million, we are a charter member and star producer in NeighborWorks America’s 250-member Network of Excellence. Over the years, we have had a regional impact of assisting over 41,000 households and leveraging over $10 billion in housing and community financing. Our mission is to “Strengthening Communities Through Housing, Lending and Education.”

Consumer Services, a line of business within NeighborGood Partners, provides Pre-Purchase Counseling, Foreclosure Prevention Counseling, Rental Housing Assistance, Financial Education and Stand by Me Financial Coaching.  


About the Position:

NeighborGood Partners has an immediate opening for a skilled and creative professional with administrative, consumer service, and data entry experience to provide intake services for customers seeking to purchase a house and to assist the Homeownership Counseling Coordinator with maintaining the client file documentation within NeighborGood Partners web-based client management system.  This is a part-time position with this Line of Business. 

Application and Selection Process:  Qualified candidates should send a cover letter, including salary requirements and resume, via email to Please include the job title in the subject line.  Preliminary interview will begin as qualified applicants are identified.  Candidates will be notified of status in a timely fashion.  Final candidates will be expected to provide references.

Application Deadline: Friday, May 26, 2023

Employment Status: The position will be a part-time employee of NeighborGood Partners

Immediate Supervisor: Homeownership Counseling Coordinator

Location: This position will be based in our Newark, Delaware office.

Duties and Responsibilities:

  • Responsible for assisting the Homeownership Counseling Coordinator to support the Homeownership  Counseling Program of NeighborGood Partners.

  • Support New Castle County office up to 25 hours per week. 

  • Perform Homeownership/Pre-purchase Intake duties to include, but not limited to contacting client, collecting and uploading documents, printing, scanning and placing in file, verifying information, etc.

  • Data-entry into Web-based Client Management System (CMS).

  • Responsible for file preparation, assembly and entry of documents received from client i.e., paystubs, tax returns, bank statements, credit report, etc.

  • Assist with collecting closing documents i.e., sales contract, home inspection, mortgage application, Loan Estimate, Closing Disclosure, etc.

  • Occasional evening and weekend work and travel will be required.

  • Carry out any additional duties as assigned by the Homeownership Counseling Coordinator or Consumer Services Director.



Ideal candidates for this position will share a passion for and commitment to serving the mission 
of NeighborGood Partners and will bring a variety of experiences and attributes to the organization, including:

  • High School Diploma (Associate degree preferred) and minimum 2 years work experience with a nonprofit, social services, government agency or private sector. 

  • Empathy and understanding for the low-income people and communities served by NeighborGood Partners 

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet applications.

  • Data entry experience.

  • Proven written and verbal communications skills. 

  • Excellent interpersonal and professional skills in handling challenges and job performance.

  • Bilingual ability a plus but not required for this position.

  • Courteous and professional manner in dealing with the public and co-workers.

  • Able to multi- task and work independently

Application Question(s):

  • What about this job interests you?

  • What's your ideal work environment?

  • What do you know about our Organization?

  • Can you describe yourself in 3 words?

  • Where do you see yourself in 3 years?


At NeighborGood Partners, diversity, inclusion and equal opportunity apply to both our workforce and the communities we serve.  NeighborGood Partners is an Equal Opportunity Employer.

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