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Good Neighbors. Good Partners. Great Workplace.


Loan Fund Servicer

Laptop and Paperwork

About the Company:

Are you ready to join an organization where you can make an extraordinary impact every day? NeighborGood Partners is looking for a Loan Fund Servicer to join our lending team. NeighborGood Partners in Dover, Delaware is an established nonprofit leader working across Delmarva in the fields of affordable housing, community development and lending. With an outstanding history of achievements that spans more than four decades, a diverse staff of 45, and a budget of $6.5 million, we have had a regional economic impact of over $10 billion. Our mission is “Strengthen communities through housing, lending, and education.”


About the Position:

The Loan Fund Servicer (LFS) is a member of a close-working team of professionals and is responsible for the daily operations of servicing NeighborGood Partner’s loan portfolio.  The LFS will monitor the performance of loans and provide excellent customer service to borrowers and other partners.  The LFS will oversee all aspects of loan servicing, including preparing portfolio reports, payment invoicing, loan document preparation, maintaining loan files, and funding draw disbursements. 

Application and Selection Process:  This position is full-time and offers a competitive salary and benefits commensurate with qualifications and experience. Please send your resume along with a persuasive cover letter that illustrates why you are the best-qualified person for this job to Please include the job title in the subject line. Preliminary interview will begin as qualified applicants are identified.  Candidates will be notified of status in a timely fashion.

Final candidates will be expected to provide references.

Immediate Supervisor: Loan Fund Associate

Salary Range: $48,000 - $58,000

Location: This position will be based in our Dover, Delaware office.

Duties and Responsibilities:

  • Oversee the daily administration and servicing of the loan portfolio

  • Provide excellent customer service

  • Prepare various portfolio-related reports (typically monthly/quarterly) for use by the Loan Fund Team, Loan Committee, and the NeighborGood Partners Board.

  • Prepare approved loans for closing, including preparation of commitment letter and loan documents, assisting Loan Officer with collecting outstanding documents, and coordinating the closing with borrower and settlement attorney; prepare documentation for modifications to existing loans as necessary

  • Enter new loans into the portfolio servicing software and collect all post-closing documentation

  • Maintain borrower loan files (both paper and electronic) as needed, including updating insurance certificates, UCC extensions, and other time sensitive documents

  • Prepare and distribute monthly loan payment invoices for borrowers then receive and apply payments; coordinate late payment collection strategy with Loan Officers

  • Process borrower requests for constructions draws and coordinate appropriate draw inspections and approvals

  • Proactively recommend efficient and effective workflow and quality control improvements

  • Coordinate the monthly Loan Committee meetings; distribute credit packages and various Loan Fund reports to committee members; record the minutes of the meeting


Ideal candidates for this position will share a passion for and commitment to serving the mission of NeighborGood Partners and will bring a variety of experiences and attributes to the organization, including:

  • Empathy and understanding for the low-income people and communities served by NeighborGood Partners and the Loan Fund

  • Minimum three years of work-related experience in loan servicing, loan portfolio management, or related experience and skills

  • Proven written and verbal communication and networking skills; interacts well with the public, media, stakeholders, staff, and volunteers

  • Excellent interpersonal and professional skills in handling challenges and job performance

  • Proficiency in Microsoft Office and Internet applications


NeighborGood Partners is an Equal Opportunity Employer. Diversity and inclusion apply to both our workforce and the communities we serve. 

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